Office Policies

Office Policies

Office Visits:

All new naturopathic clients must begin with a New Client Wellness visit. During the initial visit a thorough health history will be taken and various recommendations will be made including lab assessments and treatment strategies. Follow-up visits for naturopathic patients are made 2-6 weeks after your initial visit depending on labs ordered and the acute nature of the presenting concerns. Follow-up visits are essential to establishing a strategy that is effectively addressing presenting concerns and managing symptom progression. The goal is to transition you from frequent follow-up visits onto a maintenance schedule (think seasonal visits every 3-4 months) where you are checking-in and maintaining your health and wellness goals with Dr. White as life happens and things shift. 

Email communication for all existing clients is complimentary. Dr. White will not offer new advice or recommendations through email but will gladly clarify existing suggestions made during a regular visit. If needed, a phone consultation can be booked to address new concerns. 

Phone consultations  can be arranged for existing clients following the appropriate fee schedule

Payment Policy:

Dr. White maintains a cash based business, accepting cash, check, and credit. Clinic visits and supplements may be covered with your health savings account (HSA) or flexible spending account (FSA). Some labs and services  that are recommended may be billable through insurance and will be discussed in visit. Due to the lack of licensure for naturopathic medicine in Virginia insurance cannot be accepted for this service at this time. Acupuncture and chiropractic services may be covered.  Receipts for services/supplements can be provided for clients to submit to their insurance providers for possible reimbursement. It is best to contact your insurance provider for more information. Laboratory, supplement and administrative fees are additional costs.  

Cancellation Policy:

A 24-hour cancellation policy is enforced. Without sufficient notice a $75 fee will be enforced for naturopathic services and a $35 fee for acupuncture and chiropractic. A no-show policy is enforced at the discretion of Dr. White. A no-show visit will result in a charge for the full price of the visit. Dr. White promises to respect your time and asks for the same in return. 

New Client Forms:

Every new client must complete the New Client Intake Form & complete all Consent Forms at least 2 business days before their visit. This ensures adequate time for Dr. White to review them before your visit, making the time during your visit more efficient. 

Labs:

Lab results will be available on your patient portal after we have had a chance to review them in a visit. Reviewing your lab findings with Dr. White is critical to ensure that results are interpreted, understood and managed in an appropriate way.

Collaborating with other Healthcare Professionals:

It is imperative that you continue to seek medical care from your primary care physician (MD, DO, NP, PA, etc.) for diagnosis and treatment of medical conditions. Dr. White believes in multidisciplinary healthcare and feels collaborating with other healthcare professionals is essential for offering complete care to those she works with. As such, she may refer you to another healthcare provider if she feels that something is outside of her scope, and she fully expects to work with healthcare providers as part of your health and wellness team.